Manager of Insurance Services

Location: Downtown Toronto
Full Time
Salary Range: $60,000 – $70,000 depending on experience

Role Overview: The Manager of Insurance Services is responsible for all aspects of the intake and document operations departments.  They are responsible for the day to day operations as well as the management of all employees within their department.

Duties and Responsibilities:

  • Provide overall supervision and  support for all employees within the intake and document departments, including assisting with all hiring, performance reviews, performance management and terminations if applicable
  • Ensure employees have appropriate training and support to meet / exceed key performance areas
  • Review daily operational data with employees to ensure intake and documents department are meeting or exceeding key performance areas for customers and clients
  • Resolve day-to-day Intake and Doc questions, issues
  • Train, coach Intake, Administrative Team members (Receptions, Documents Specialist) on job tasks, policies, procedures
  • Act as point of contact for all escalations within the department
  • Update employee training material as required
  • Complete internal intake and admin audits
  • Report productivity, training plans, performance, attendance
  • Assist with coordination of bi-weekly Intake Meetings
  • Organize Kitchen Duty, Birthday messages
  • Check statuses daily, distribute workload if necessary
  • Assigned projects if required


  • 3+ years experience in the Independent Medical Examination Industry
  • Post-secondary degree in the health sciences is preferred
  • Strong communication skills
  • Extensive knowledge of medical terminology and medical disciplines
  • Ability to examine records/reports
  • The ability to work well with others.
  • Strong problem solving, decision making, critical thinking skills

To apply for this role please email your cover letter and CV to info@bizieconsultants.com